Jeld-Wen - Very Happy with Warranty Coverage
Vinyl Windows - Compliment
CALIFORNIA -- I bought a 7 year old home that had Jeld-Wen vinyl windows already installed. We were experiencing what I was told is Insulated Glass Unit Failure. There were 5 windows that had this problem, one of them being VERY large. I decided to contact Jeld-Wen's Customer Service Dept via e-mail to see if there was any warranty coverage on this. After reading many consumer complaints online, I didn't expect anything.
However, to my surprise, I was contacted shortly after my inquiry and they sent someone out to look at all my windows. Even though the inspector made it sound like the windows would be replaced, I still was doubtful. A couple weeks later I received another call to schedule the technician to come out. I didn't even bother to ask what they would be doing, I was just pleased that they kept things going.
They replaced my failing windows and serviced every other window in the house and 2 garages (I have a LOT of windows). Latches were adjusted and glides were made to slide easier. I can't express how pleased I am. That is what Customer Service is all about!