VRBO 298945 - Disappointed
Condo Rental Panama City Beach, Florida - Complaint
We spoke with Allison to book the property. In our first conversation with Allison, she mentioned the rate must have been reduced because the balcony would be closed due to painting. When we balked at making the reservation and told her we would would talk it over, she immediately called back to say the balcony would not be closed until after June 23, our departure date. She stated the reduced price was due to a last minute cancellation. We were also "assured" the balcony would not be inaccessible. In good faith of what we were being told, we went ahead and booked the condo. However, on the third day of our stay, our 15 year old daughter walked into the condo to be greeted by three men. They had entered the unit without any notification to us. They had brought all balcony furniture inside the living room and were bringing equipment through the condo to the balcony. We were then notified the balcony would be closed off for the remainder of our stay due to the contractors needing to drill the concrete on each balcony (not just painting, but drilling). Even worse, our balcony would be the main support and storage for the scaffolding and equipment used on each unit. We were woke up each morning with drilling so loud we could not hear one another inside the condo. We could not even open the drapes due to all the eyesore equipment on our balcony, not to mention men. We contacted the owner, Ellen, and were told in an email, "We have 2 months (June and July) to try to make money to carry over for the rest of the year and now to have repairs to deal with these two months, is unimaginable." Obviously the owner is willing to take all measures necessary to get the unit rented. Even if it means being dishonest. They have refused to issue any type of credit due to the major inconveniences we have experienced. Which confirms to me, they are needing to "make money" at everyone's expense. We rented a gulf front unit with full use of the balcony in good faith that was what we were getting. Our once a year beach vacation was not the stress free, peaceful vacation we had hoped for. Had we known the events that were to take place, we would have rented a different unit or property. We have rented from others on VRBO over the past several years and have never been disappointed. This was certainly an eye opener.