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Dryer - Complaint
HOUSTON, TEXAS -- I bought a dryer through Sears and it is a lemon. They refuse to take it back. Spent 4 hours on the phone and was not helped at all.
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2 Replies -
Posted by KevinTX on 2012-07-02:
How is it a Lemon? Did they deliver and install it, or did you?
Posted by SearsCare on 2012-07-04:
I saw your comment here and I wanted to reach out and apologize on behalf of Sears for the difficulties that have occurred with trying to return your dryer. At Sears, we pride ourselves on making sure our valued customers are satisfied with our products and it appears we have not met that goal here. From your post I can see that this has been a source of great frustration for and we would like to assist.
My name is Dianne with the Sears Cares Escalations team and we are a single point of contact for escalated concerns. At your convenience, please contact my office via email at firstname.lastname@example.org so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the siding was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (ckballard) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.
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