Uniworld Cargo Complaint - Horrible Customer Service / False Advertising
WEST NEW YORK, NEW JERSEY -- This is another report of a shipping fiasco with Uniworld Cargo. First of, before you read on, don't ever consider this company when you are trying to ship your any goods anywhere.
We chose Uniworld Cargo after doing extensive research on various shipping companies, seeing that they would be a good fit for our small shipment of 100 cubic feet from the US to Switzerland.
We signed a contract for 100 cubic feet, their minimum billable volume. After a local moving company packaged our goods, they estimated the volume at around 70 cubic feet. They picked up the goods at the end of July, 2005.
The goods arrived at the port in the UK in early September 2005. Uniworld Cargo sent us a final bill for 245 cubic feet, charging us for the entire crate instead of just the volume used within the crate - resulting in over two times the costs estimated by Uniworld Cargo.
For 2 months we have been asking for a re-measurement and new bill by way of many e-mails, phone-calls, faxes, talking to a different person everytime (apparently everyone we talked to left the company) without success.
We have yet to receive a corrected bill, let alone any answer whatsoever from Uniworld as to why this re-measurement has taken 2+ months to this date.
Apparently they are using FALSE ADVERTISING by telling potential customers that their minimum billable volume is 100 cubic feet and then charging them for the entire crate volume.
We are now in a legal dispute with the company and the manager, Helen Shany hung up the phone on us, and is refusing to talk to us directly.
MORAL OF THE STORY: DON'T SHIP WITH UNIWORLD CARGO!!!