Priceline.com - Charged even though transaction was never completed by me.
A few days ago I tried Priceline.com to get a reservation for a hotel in NYC for 3 days. I entered a price and location. The site could not find a hotel for me at my price in these areas. They kept seining me back to my original screen and asked me to change my parameters which I did, four times. I changed neighborhoods, raised my price, lowered the star rating. I finally got to a screen that told me to check back in 15 minutes. When I pressed the CHECK YOUR PRICE button it came back with my original screen again. It could not find me a hotel. So I logged out and went to Hotwire where I immediately found what I wanted. When I went to get the confirmation email I found I had communication from Priceline as well. When I opened it up it said they had found a hotel and my account was charged $600.00. I almost threw up I was so freaked. I immediately called the 'Phillipines' and spoke with 'Chris'. Now I have A LOT of Phillipino friends and none are named Chris. Anyway, I might as well have gotten a recorded message. I explained the situation, that I had never confirmed the deal and had actually logged off. She read me a script and said there was nothing I could do. So I ran crying to my husband, the master debater. He called, went up the food chain and got the same message with each person. So I called Mastercard. I love that company. The agent calmed me down, told me not to worry they would take care of it. Apparently this happens quite frequently. She deleted the authorization nd it never showed on my bill.
Lesson learned...don't bother with Priceline.com customer service, it is nonexistent.
* Don't bother with BBB. Or rather check their website on all companies you've never purchased from before. That was my big mistake AND I should have known better.
*Do file a report with your state and the federal consumer affairs division. They can't/won't do anything for a few years but it will be on record. You can try writing directly to your state attorney general though that did work for me once with a contractor.
*Do contact your credit card company immediately. They can't do anything then but the complaint will be on record. Then call them back in 48 hours, that is when the charge gets authorized. Ask them to remove the authorization and explain why. This too will be on record. Then check your account online if you can. As soon as it appears on your bill call again and make your formal complaint. They will send you papers to be notarized. DO IT ASAP! The fee will be removed immediately and the review will start. 9 times out of 10, for Priceline.com, they will reject the charge and you will be home free.
*Do keep a detailed record of who you talk to, date, time, what you said and what they said. You'll need it for your dispute. Send a COPY of that along with your notarized paper to the CC company.
*Do not use Priceline.com again.
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