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Toyota of Santa Maria - Overfilled Tires
Complaint
Review by keichukat on 2012-07-01
Rating: 
CALIFORNIA -- I recently had some work done on my 2004 Corolla at the dealership. Upon checking out I noticed that the workorder showed that they filled my new tires to 32 lbs. I questioned the service representative ( Lisa Kline ) about this, and was told that this was the correct pressure for my car/tires, I told her that the plate in the door read 30psi. I was also told that it was not necessary to check my tires pressure every week as I had been doing, but that once a month was fine.
Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where Ms Kline apologized and said that they usually inflate to tires to "comfort" level for customers, Even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own.
I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
Three weeks (1,100 miles) later I noticed uneven wear and went back to the tire dealership to have them checked, only to be told that the tires had been overinflated and had caused premature wear. I went back to the dealership and complained, where Ms Kline apologized and said that they usually inflate to tires to "comfort" level for customers, Even though the work order specifies that it is a state regulation that they fill the tires to the car manufacture's spec and not their own.
I spent over $700 on these tires expecting them to last for several more years. Now that Toyota has damaged them I may not get that and don't seem to have any recourse.
Comments:
Posted by trmn8r on 2012-07-01:
Over inflating the tires by only 2psi should not cause visibly noticeable wear in 1,100 miles.
Posted by ok4now on 2012-07-02:
Never trust the dealer when it comes to this. Check it yourself with a good quality gauge just to make sure. I recently needed two new tires to pass inspection at Tires Plus. The next day when the tire pressure was cold I checked it. One tire had 38 psi and the second had 40 psi. This would definitely lead to premature tire wear had I not checked it. As trmn8r correctly pointed out 2 psi would be meaningless.
Posted by Tirebiter on 2012-07-02:
I agree, overinflating your tir4es by 2 psi will not cause any visible wear in only 1100 miles. Your statement leads me to believe that there may be some issues with alignment or suspension or other areas.
Posted by jktshff1 on 2012-07-02:
While it should not make a difference, the dealership was in the wrong for overinflating, no question about that. ok put it right, check them yourself.
Good review.
Good review.
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