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Holiday Inn - Unethical Behavior
Service - Complaint
Review by shirinhallleandry on 2012-07-01
Rating: 
SAN FRANCISCO, CALIFORNIA -- Was thrown out of the hotel in front of guests and employees by the manager name Robert. He commented that I had lied about my stay in March of 2012. I had voiced concerns about mold and dust in my room to 4 hotel employees. In June when I was checking in he had walked up and thrown me out. He has commented he had offered accommodation and I refused. Guest services are also not a help, I have a right to sleep in a clean room.
I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing. They are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday inn has no regards about guest safety, when people call to voice concern they retaliate.
Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest.
I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing. They are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday inn has no regards about guest safety, when people call to voice concern they retaliate.
Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest.
Comments:
Posted by jonthethird on 2012-07-01:
Hope you have an agreement from the Holiday Inn representative when you recorded the call. If not, you can be charged with a felony.
A question: if you were unhappy with the Holiday Inn in a previous visit, why stay again? There are many hotels in SF that would be happy to have your business.
A question: if you were unhappy with the Holiday Inn in a previous visit, why stay again? There are many hotels in SF that would be happy to have your business.
Posted by biomajor on 2012-07-01:
Why would Holiday Inn relocate you? Did you prepay for the Holiday Inn?
Posted by Susan on 2012-07-01:
If the presence of mold and dust can potentially prove fatal to you then I don't understand why you would risk your life by staying in a motel or hotel. No lodging facility can guarantee that their rooms are free of mold and/or dust.
Posted by copper_works_ on 2012-07-01:
I'm not sure I understand this. A manager asked you to leave private property. Is that the complaint? Or that they didn't call you a taxi to get to another hotel? Or both?
If you are in some kind of Holiday Inn rewards club or something, I'm pretty sure there would be other Holiday Inns in a huge city like that.
If you are in some kind of Holiday Inn rewards club or something, I'm pretty sure there would be other Holiday Inns in a huge city like that.
Posted by olie on 2012-07-02:
If you were unhappy with your stay just 3 months ago, why did you book at the same establishment?
Your health issues may inspire you to look into a more upscale hotel. (Not that there's anything inherently wrong with a Holiday Inn.) Sure, you'll pay a higher nightly rate. But you may find that staff will be more responsive to your needs.
Especially if you make those needs known in advance. Call the hotel directly, not through the website or 800 number. Do this during "normal working hours"-- 9 to 5, hotel time zone. Then, ask that the hotel confirm your exact requirements via e-mail.
I know that it might be a pain to call a long-distance number during your own work hours. But your health is worth the cost.
Your health issues may inspire you to look into a more upscale hotel. (Not that there's anything inherently wrong with a Holiday Inn.) Sure, you'll pay a higher nightly rate. But you may find that staff will be more responsive to your needs.
Especially if you make those needs known in advance. Call the hotel directly, not through the website or 800 number. Do this during "normal working hours"-- 9 to 5, hotel time zone. Then, ask that the hotel confirm your exact requirements via e-mail.
I know that it might be a pain to call a long-distance number during your own work hours. But your health is worth the cost.
Posted by MRM on 2012-07-02:
The manager has seen you as a person that is difficult to satisfy, even when they tried to accomodate you and you refused. On your next visit, they remember you very well and they threw you out, hoping to avoid another fiasco.
Posted by FoDaddy19 on 2012-07-02:
I have to agree with the others. If you have major allergy sensitivities that a bit of dust or mold will cause life-threatening reactions, then why would even consider staying a hotel/motel in the first place? And why would you go back to a hotel that you had issues with before?
I can see where you might a different defintion of what constitutes a clean room, but realistically you're not going to get a completely dust/mold free room no matter where you go.
I seems apparent that the manger didn't feel like dealing with you, that's his prerogative, as MRM mentioned he might see you as a customer that impossible to please. If that's the case then all I would expect him to do is to refund the cost of the room, and send you on your way.
I can see where you might a different defintion of what constitutes a clean room, but realistically you're not going to get a completely dust/mold free room no matter where you go.
I seems apparent that the manger didn't feel like dealing with you, that's his prerogative, as MRM mentioned he might see you as a customer that impossible to please. If that's the case then all I would expect him to do is to refund the cost of the room, and send you on your way.
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