Pizza Hut - Outstanding Service!
FORT WAYNE, INDIANA -- Last Friday, June 29th, a major storm, with winds of 91 mph hit our city in NE Indiana. As expected, nearly 100,000 people and businesses ended up without power. Some won't get it back until this Wednesday.
Since we had no power, my partner and I decided to try KFC as we hadn't been there for awhile. They had power, but also an overflowing (with cars) parking lot, so we went next door to Pizza Hut. They were busy as well, but we decided to give it a try anyway.
As we got to the door, we noticed the line of people waiting was to the door which was about 20 feet from the check-in stand. The manager was taking names and told us it would be about 20 minutes for a table. We decided to wait. During that time, the manager kept everyone in line updated on how much longer their wait would be.
Once our name was called, the manager took us to a table and took extra care and time to find an easy route to the table as I have to use a walker, making it difficult to maneuver through a crowded restaurant.
It took our server a bit of time getting to our table, but we didnd't mind as we needed time to review the menu. Once she got there, she took our order and headed off to turn it in. We headed to the salad bar at that point.
As we were eating our salads, I had a chance to observe what was going on in the restaurant. The manager bussed tables, delivered orders and kept things running very smoothly. The staff hustled to get orders taken and delivered, checked on drinks and how the meals were and generally made sure customers were happy.
I have to say that this was a situation where things could have gone downhill very quickly had the manager not kept things under control and the staff hustling to get food out.
I've sent the Chief Operating Officer of the corporation a letter commending the manager and staff of this restaurant. I hope these folks get a well deserved pat on the back!