General Electric Company - Getting the Runaround on a Repair
Spectra XL44 Gas Range - Complaint
12 year old gas range, light use. The oven stopped working (while rangetop and broiler continue to work). We called GE Answer center who diagnosed the problem quickly and told us the part (and part #WB16K0022) for the repair. Before setting up a service call, I wanted to know the cost of labor for this particular part - we know the repair may cost more or less and may not even involve the stated part. We only wanted to have a ballpark figure to work with - to repair or replace!GE Repair would not help us - "we can't give you that."
GE consumer relations gave us the same runaround. All we want is be able to make an informed decision about repair or replace - and all GE wants is to collect $99 for a technician to come to our house. All of this has soured us to GE (I used to work for GE!) to the point that we are thinking about foregoing repair altogether and just buying a new (non-GE) range.