AAA Complaint - Unbelievably Poor Service
LILLINGTON, NORTH CAROLINA -- For the third time in 2005 I had to call AAA Carolinas because I was stranded by the roadside. On each occasion I had to wait at least three hours for a tow truck. I was NOT in the middle of the Sahara desert so this was inexcuseable. Yesterday was number three. My car died on me approximately 10 miles from the nearest town. I called AAA and was promised a tow within the hour. I called after the first hour and a half to be told that the tow truck was enroute. 2 and a half hours later they said that the truck should be there and I said NO I am still waiting. Three and a half hours later I decided to call and see if I could get a tow truck any quicker. The garage I called said they were affiliated with AAA but that no one had called them. I told them that I would pay for the tow myself and they told me they would be there in 20 minutes and they were. I called triple A to cancel the other tow truck which they probably had not even called yet. Today I will spend time that I cannot afford to spend calling to find out why their customer service is so shoddy.