Time Warner - Disgusted
Internet - Complaint
ROCHESTER, NEW YORK -- First off I am a rental property owner who has been dragged into this. I had a tenant abandonment at one of my rental properties may 1st. New tenant signed a lease June 1st. First they told the new tenant that he lives in a "high risk area" where they do not provide service (inner city) which they later denied saying. Then they accused him of knowing the old tenant and attempting to commit fraud on his behalf. Apparently the old tenant owes them a lot of money and never returned equipment.
I personally spoke with a representative named "kirk" who lied about being a cs representative that I found out by calling is in the fraud department. So far he has told me that it is my responsibility to recover the equipment from the deserter and prove the date he moved out and service to that address is denied until I do it. When I asked him to send this to me in writing he refused. When I asked him to explain why I am involved in this and what the new tenant has to do with the old one and why it seems this all hinges on the neighborhood etc...he said he has said all he is going to say and hung up on me.
All I want is a real answer to why being in this neighborhood is suspicion of fraud. As a nys landlord I am not legally liable for my tenants bills so it seems they are going to make it hard for me to rent until I do their collection dept's job for them. Unacceptable.