BMW - Better Customer Service At Wal-Mart
BMW 745LI - Complaint
DALLAS, TEXAS -- I had a flat tire on my 2005 745 li yesterday on a very busy interstate in Dallas. After jacking up car, removing the lug bolts I was unable to get wheel off car. I called BMW roadside assistance. I gave them the vin off of car, they knew what I was driving and proceeded to tell me the only people that can change my flat tire was the dealership. Unbelievable!!
They would not help me until I gave them my credit card info and charge me for wrecker service to pick up my car. After sitting another hour the wrecker company called me to say it was going to be another hour and a half before they would pick up my car. This puts me getting to a dealership after hours. So I called the dealership and talked to service dept. They informed me that the info I received from bmw roadside was totally incorrect and that I could change the tire myself. They instructed me on tire change that I completed. I sat on side of interstate for 2.5 Hours because of the poor info I received from them.
I called back to cancel seeing how the wrecker hadn't left yet and wanted my money back. Now I have to wait 3-5 days to get a refund on the money BMW wrongfully took immediately. In my opinion I was almost scammed out of $120.00! If that would have been my wife or daughter they would have been scammed! How many people have been scammed by the incorrect info they are receiving from your roadside assistance company? I purchased the BMW because I believed the service would be above par compared to less expensive car companies, apparently I was wrong! I am very dissapointed in BMW customer service!
I knew I should have bought another mercedes.
Every time I took my mercedes in for anything, they made sure I had a loaner car to drive for free!
Every time I take in the bmw I have to rent a car? Unbelievable!
At this point I do not see myself ever buying anymore of your products.