ARCADIA, WI -- We bought a very nice black leather and cherry wood office chair from Ashley furniture in 2008. We paid well over $500 for it. It WAS very nice. But recently the black leather started to crack, kind of like you would see on a el cheapo office chair.
Now keep in mind, this is used at our home, and on a casual basis. A 4-year chair, already worm out does not bode well for their quality of furniture. I wrote Ashley furniture telling them all about the leather breaking, even after only casual use, and this is how they replied.
Date: Tuesday, July 3, 2012 10:57 AM
Subject: Kevin/Ashley Furniture Ind/Contact Us
Hello Kevin, Thank you for contacting Ashley Furniture Industries, Inc. in Arcadia, WI. I am sorry to hear that you are experiencing problems with your Ashley furniture. Our warranty on office furniture is effective for one year from the date of purchase. Unfortunately, you are past the warranty period for this item. If you would like assistance in getting this item repaired please contact the store where you purchased it. Since you are past the warranty, you would be responsible for the cost of any repairs. Tammy ~ Ashley Consumer Affairs
MY RESPONSE TO THEM:
Tammy, a one-year warranty is nice, but obviously, it only covers the company's best interest. I wouldn't expect a nice chair to wear out in less than a year, and if it did, we would've taken it back to Ashleys and be done with it.
But since the chair is only 4 years old, and it's already worn out with casual use, we'll attribute it to being cheap furniture.
This will keep us from purchasing any furniture from Ashley's in the future. If you would stand behind your products, let say, like our patio furniture company did after 10 years, and fix the problem, then THAT would be noteworthy.