Overstock.com - Excellent customer Chat service and defective product return
Glitzy Rocks 14k White Gold 5/8ct TGW 4mm London Blue Topaz Stud Earrings - Compliment
Just received these earrings for my daughter. One of the 'glitzy rocks' kept falling out, and now is lost. I chatted with customer service (no wait time), and Joeanne was very helpful. They are sending a new pair of earrings, along with a shipping label to return the defective ones.
Excellent customer service!!!