AT&T Customer Service
AT&T Cell Phones - Complaint
MACON, GEORGIA -- I up graded my cell phone on a military base exchange and this was a private seller and not a AT&T owned. Left to go to another location and my phone quit working. Stopped at an AT&T store for service and was refused service since I purchased the phone at another store. The phone was new and under 30 day warranty. AT&T would not help me anyway. I was told I had to take it back the same store that I purchased it from. Now I was in another town when the phone stopped working and was some distance from the base exchange. AT&T was not helpful in helping me with my problem.
I was advised that if I had purchased at an AT&T store anywhere I would have been given a new replacement phone. AT&T told me if I purchase a phone from any store other than AT&T store it would have to be returned to the store purchased from. AT&T does not care about you the customer. Be aware when you purchase from any store other than AT&T. I was told after 31 days I could take it to one of their stores (AT&T) and they would honor the warranty. I have my home phone and high speed internet (DSL) with them and when my contract is up I will discontinue my service with this company.