Jetts Pizza - Manager Complaint

Ordering - Complaint
Review by IRBALYST on 2012-07-03
Rating: StarStarStarStarEmpty Star
NEWPORT, KENTUCKY -- I have ordered from this location on maybe five different occasions. Today I order and the manager Matt had a problem with were I lived and told me that I was in another Jetts district. Then he politly put me on hold and proceeded to handle my order "THIS TIME I WILL TAKE YOUR ORDER BUT YOU ARE IN ANOTHERS DISTRICT". Okay he was nice in all. But if Ive told him that I have already ordered from here on a few different occasions, and I'm already in their system. Why does it matter if I'm closer to them? and theyve NEVER had a problem with me before? I do not feel that that manager handled this too well. He needs to be addressed on his managerial skills.
Comments:4 Replies - Latest reply on 2012-07-04
Posted by T on 2012-07-03:
The manager "politely" put you on hold. He came back and told you he would take this order but made it clear you are in another location's delivery area for future orders.

To me, the manager did everything right here. It seems that the delivery zone is important to them, which isn't surprising. If they encroach on each other's territory it may be seen as poaching customers.

Based on what you wrote, I don't know how the manager's skills could be improved by further training, but I may have missed something.
Posted by jktshff1 on 2012-07-03:
Well put trm
Posted by copper_works_ on 2012-07-03:
You could do an Elaine Benes and hide in a janitor's closet that is in their district.
Posted by Cwazychicken on 2012-07-04:
i just saw that seinfeld! I don't see anything that the manager did was wrong. But perhaps next time they can tell you what one to contact if you do not know what one to do so.

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