Greatcall/Jitterbug - No Incoming Calls for 4 Years
MASSACHUSETTS -- My sister got a Jitterbug 4 years ago for emergencies. We are both in our 90's. We had heard that Jitterbug catered to Senior Citizens. Whenever anyone called her phone it always said that she was not available. We all assumed that her phone was off. For 4 years she did not get any incoming calls. She never used her minutes for outgoing calls.
Then one day I was tipped off when I called her from my phone and her phone was on. I still got the same message-not available. I tried to call her for several more days. I always got the same message and I knew her phone was on. When I called Jitterbug customer service I was told maybe something was not properly installed when she got the phone. They did not bother to troubleshoot. They said they could not do anything because her phone was outdated. She needed to buy a new one!
They offered to give her a small discount on the new phone. I rejected their offer as not enough compensation. She had a phone for 4 years and it did not work properly ever. In the end they offered a free phone but she had to pay for shipping. I rejected that too. As it stands they are offering to cancel her balance due at this time. That is all. Previously they had offered to cancel my balance due also, but they are not honoring that propsal any longer.