Midas - Never Again
INDIANA -- I rarely take the time and effort to write something like this but I was so p*ssed off It was impossible for me not to. About a week ago I had the Midas in Plainfield Indiana to do an alignment on my car. I drove it home about 6 miles and thought that was it. 3 days later on a trip out of town I noticed the car had a slight pull to the left and the steering wheel was not quite centered. I called the Plainfield Midas and asked if they would be able to get the car in to check the alignment. It was short notice so when the man said that he couldn't get to it that day I understood and said I would try again in a day or so.
After a little thought I decided against taking it back to the Plainfield Midas. They didn't get it right the first time so I wanted to have another Midas Look at it. On Tuesday July 3 2012 I decided to call the Midas in Brownsburg Indiana to see if they could get it in to check the alignment. I asked " is there any chance I can get a car in today for an alignment check "? The man asked a few questions, make, what's the car doing, my name. He looked over his schedule and said he could get me in at 4:00pm. That was great for me since I had just got home and it was close to 2:00pm.
I arrived at the Brownsburg Midas at 3:53pm. Went to the counter where I was greeted by the counter guy. I showed him my receipt from the Plainfield Midas and explained that they had done the alignment and that I would like for his store to check it. I told him the car pulled to the left and the steering wheel was not centered. Amazingly he explained to me that he probably couldn't get to it that day, he had several brake jobs ahead of me and they had to be done by 6:00 before close. He was happy to reschedule me for July 5th.
Now someone less cynical than myself might accept his story and just be happy with the rescheduled appointment. I on the other hand recognized his bullshyt story. The Brownsburg Midas was not interested in doing my warranty work that day but apparently they would have been happy to do some new work. As someone that works in the service/trades I understand things happen or go wrong from time to time. Its how they're handled later that makes the difference. Midas has failed in that respect.
No need for a call, an email, a letter. I wouldn't even accept a full refund at this point. Since the age of 20 I have had at least 2 or more vehicles. Currently I have 4. I will NEVER bring another vehicle of mine to any MIDAS STORE. Midas does not honor or stand behind their work. Unfortunately I will be forced to complain about this situation and Midas to the automotive blogs, BBB, Angies List and anyone else that might want to listen. P*ss poor way to run a business .