Ashley Furniture Complaint - Horrible response time
NORTH CAROLINA -- I ordered my dining set on 10/01. They told me I'd get it in 4 weeks...well 4 weeks was approaching and I had not yet received a call. Four weeks and one day I get a call (the day of) telling me to come pick up my order. This was on a Saturday afternoon, and they are closed on Sun and Mon, so I HAD to pick it up that day with no notice. Anyway, that's not really a big complaint because I did get my order when they said I would.
So I get home to assemble my furniture. The table was easy to set up, the first 2 chairs were assembled fine..then I get to the box with the last 2 chairs. What a mess. The holes that are used to connect the legs to the other legs (I'm not sure what to call them, they are pieces of wood that are connected between each leg) were not alligned. Here is was Saturday night, and customer service does not open until Tuesday. So I call them on Tuesday morning and they said they'd send a technician out. They told me that a techincian would not be available until Saturday. So the technician came out and realized that the chairs must have been manufactured improperly. So he took my info and took the paperwork to the office. A week went by and I heard nothing back so I called customer service and I kept getting sent to voice mailboxes. I left at least 3 messages throughout the week, with various customer service reps, with no return calls. Another week went by...no calls or anything. So I called on 11/23 and I finally get a live person at customer service!! They told me that they put in the reorder for my chairs YESTERDAY, the 22nd. The technician was here on 11/05. Why did it take almost 3 weeks to reorder 2 chairs? Not only that, I have to now sit around and wait for probably another month for the chairs to arrive. This is rediculous. I have to have Thanksgiving dinner with people sitting around in plastic lawn chairs..rediculous. My dinette set is a bar table with stools, so those other 2 small chairs that others have to eat on wil not even reach the table. How embarrassing. I will NEVER order from Ashley Furniture again. And I will tell anyone I can to stay away.
*UPDATE* The two chairs were finally delivered today (12/02). I placed the order on 10/01. It's rediculous that it took this long to get a complete set.
I just moved into a brand new condo that's pretty much still empty. I had planned on using Ashley to furnish my place, but NOT anymore. I will not set foot in that store again. I am sooooo glad that I didn't purchase the livingroom set that I had my eye on. I had planned on purchasing both sets at once, but something told me not to.
Well you live and you learn.