Bob's Furniture - Don't Believe What You Want To About Bob's Like I Did - Believe The Reviews!!!
STOUGHTON, MASSACHUSETTS -- Don't waste your time. Basically, they lie. Here's my account: Trying to purchase the Venus II sectional (a signature piece in their commercials that they shouldn't advertise if they can't deliver!!!!) and a loveseat. Purchased in May, promised delivery in early June, have been told excuse after excuse as to why they need to keep delaying delivery. Today they delayed again until almost into August. Full details:
Purchase Amount: $1,261.42
May 22nd: Made purchase at Stoughton store with Arthur. One piece was out of stock so he scheduled delivery for June 9th.
June 6th: Received a phone call that one piece came off the loading truck damaged. Replacement piece can't be delivered until July 7th. Whole order will be delivered on that date.
July 2nd: We received a call but no message was left.
July 4th: We called to confirm the July 7th delivery date. Spoke to Lucy. Two pieces are now out until 7-28. We cancelled the order. She couldn't provide any sort of cancellation confirmation #. She indicated it'd be 14 business days to get a refund check.
So, we got to spend our 4th of July, me 8 months pregnant, going to Cardi's, Bernie and Phyll's, Jordan's and Boston Interiors. I hate BOB'S. Should've read the reviews before we shopped there. Will likely be spending over $3000 at Bernie & Phyl's but it seems to be worth it. Their reviews are great. And any reviews of complaints seem to be followed up on and resolved by customer service prompting the customer to re-review and give accolades to customer service and method of resolution. I know Bob's has a call center, but I certainly wouldn't call what they provide customer service. From what I read, they have no interest in resolving legitimate customer complaints.
My suggestion if you're still naive enough to check out Bob's - ask if all of your pieces are in stock because if they aren't you don't stand a chance in h*ll of ever getting them.