Home Depot Complaint - Terrible Customer Service in Dublin, GA
DUBLIN, GEORGIA -- I have recently had a terrible experience with one of your stores in Dublin, GA. On Wednesday, October 5th, 2005 I went in to begin the process of ordering blinds and installation. The man I spoke to, John assured me that I would get a call to set up a measurement date with forty-eight hours. Once seventy-two hours had passed I decided to go in and see why I had not received a call and he brushed me off saying it will be at least Monday before they call you. I waited for a few days and then called to find out why I still had not been called and had two different people put me on hold, the first apparently forgot about me, for a total of about thirty minutes before I finally hung up in frustration. I went in the store the next day to complain and found the employee, John, to find out why I had not been called. Turned out he had emailed my phone number to the wrong vendor.
After that was fixed I was called later that day to set up a measure time the following Monday, so I thought, hey it should go smoothly now. The man came and measured my windows and said that he would fax my measurements to the store and they would be cut. Another week passed and I went into complain at 12:00pm, at which time I found out that he had never faxed my measurements. I was told that I would get a call within an hour or two and did not receive a call until after 6:00pm from an employee by the name of Danny. He confirmed what type and color, etc. of blinds I would like and said he would call back by 9:00pm with my quote. He did not call until the next afternoon. I went in and paid, $846.76, for my blinds that night and was told that the blinds would be shipped to my home address, at which time I should call the drapery company to set up an install time.
Another week passed and I went into complain to the manager, Tammy, I told her that it was now November 10th and I would prefer to have my money back. She took my receipt to the counter and began to give me some new story about how there was a hold placed on the order. How come I was never told about this? She was not very nice or caring about the whole situation and acted as though I was being unreasonable and insulted my intelligence when I asked a question about the cost of installation. Saying had I read the contract I was given I would have known that, yet I wasn’t given the contract until after I had paid, so how could I have possibly known this information before paying?
My blinds were finally installed on November 17th by a man named Tim, who called me two hours before showing up, causing my son and me to miss his preschool’s Thanksgiving Feast, which I had already paid for, and causing him to cry. Once the blinds were up, Tim informed me that some one had cut my office blinds eight inches too short and that he would have it corrected and set up a new install date for that window. As I am writing it is now December 2nd 2005 and no one has called to reinstall the blinds and not once throughout this entire ordeal did anyone smile, shake hands, or offer any kind of compensation for my wasted time or frustration. They thinly veiled there impatience with words like, “Don’t think we don’t appreciate your business.” Well, if that were true this would not still be continuing on now. I assure you that I will never special order anything from Home Depot again, nor will I step foot inside the Dublin, GA location again.