Wendy's - Entire Order Wrong
Drink Order and Food Order Wrong and Manager Was Awfully Rude - Complaint
PANAMA CITY BEACH, FLORIDA -- I had to wait through traffic to get into the location on Thomas drive in PC Florida taking probably 10-15 minutes to start this complaint. I ordered our drinks 5 of us. 2 sprites, 1 Coke, and 2 large sweet teas. I ordered 2 #4's, 1 #7, 2 grilled chicken sandwich meals. I got to the window I got 1 small tea 1 large tea 3 cokes I told the man the drinks were wrong and that both teas were suppose to be large and he smarted off she read you your order back didn't she! I said yes sir she did but when she read it back it was what I ordered and this is not right.
He said we didn't charge you for that and I told him I didn't care what it cost. I wanted the large teas and I gave him money. He got aggravated like he didn't want to exchange the small tea. Then I told him the cokes were suppose to be sprite I thought he would stroke out. Then to the food order. He handed the bag out the window and I just counted the sandwiches and we were 2-short the chicken sandwiches.
Well he repeated the statement about she read your order and you should have listened. She read your order out and I told him again that she read it out right but the order was wrong. I paid 36 or 37 dollars. Needless to say I was furious this manager had belittled me he talked down to me as if I were stupid after I had went out of my way. Waited for 15 minutes in traffic finally pulling into some amusement park next to it and having to wait to get in the entrance then for me to have such terrible service. Not to mention My husband and I didn't get our meals.
I will never go to that Wendy's again and I suggest you get someone down there that has a few manners to run your store. Figure out a better entrance for the store. Get order takers who know how to key in what they repeat to you. I hate to complain but that night was such a bomb because I had gotten so upset. We went to the room and I had potato chips for supper.