E-Faucets.com - Very Poor Service- Refuse to cancel order and give refund

Complaint
Review by kracoosin on 2012-07-05
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Very poor customer service. Order a product which I never received, also paid for overnight shipping. They refused to refund my money (spoke with 'Christina' in customer service). Refused to reimburse for shipping of product I never received. They left me on hold 19 minutes, and then came back saying order had already shipped. 30 min after phone call I get email update saying order has shipped, so obviously, it had not shipped before my phone call- they just didn't wnt to refund my money!!!!!
Comments:1 Replies - Latest reply on 2012-07-05
Posted by trmn8r on 2012-07-05:
Yep, sounds like you figured out what went on here.

I was looking for plumbing supplies a few years ago, and came across eFaucets. I went looking for complaints, and I found some that withered my eyebrows. I'm sorry you got involved with them.

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