Bank of the West - Loan Confidentiality
CALIFORNIA -- My husband and I have a boat financed in both of our names with Bank of the West. When my husband passed away my attorney sent a letter to Bank of the West without my knowledge, telling them he would be handling the affairs of the estate. Without consulting me to get a Power of Attorney for them to give information to my attorney, BOW requested and obtained a Creditor's Claim from the clerk of court. BOW said they needed to cover themselves in case I did not continue to pay the loan, although I have excellent credit and never missed any payments.
The court system charged BOW $169.00 for it, and BOW in turn charged it to my loan, without even notifying me. Any respectful bank or loan company would ask the customer who pays the bills for a Power of Attorney before releasing confidential loan information to any attorney who sends them a letter.
I will not be doing any other business with Bank of the West.