Empire Carpet - Awful installation service
DENVER, COLORADO -- We needed to have our entire home re-floored after we flooded in a bad storm. Initially the salesman was nice and informative. He made a quote that was quite high and when we balked, he then "pretended" to call his boss to see what kind of deals he could give us. After ordering a laminate floor and carpets for the bedrooms we got a decent price compared to other company's. They told us they could be in to install within 2-3 days. A week later a carpet team showed up hours late (they called once to say they were behind). One of the installers was ill and went into our family bathroom for 42 minutes and got sick!!! He continued to use the bathroom frequently and it ended up taking he and his partner 6.5 hours to do a bedroom roughly 15X12 feet! I urged him to go home several times and that we could reschedule, but he barely spoke English and refused.
A week later as we already put a deposit on our laminate floor we had a contractor in for other repair. He told us the slab we wanted to put the floor on was badly damaged and would need significant repair before a laminate floor could lay flat and click together. I got a second opinion and they said the same thing. The empires salesman was ignorant and sold me something I could not even use. He had no understanding of the floors structure or make-up and what would be needed for prep-work. Finally, we went for carpet and after paying and expecting the carpet the next morning, we got a call at 7:48 the night before saying we owed $648.00 more dollars. We fired them. The entire team from salesmen, schedulers and installers were idiots. Poor quality and would NEVER recommend them. EVER. And I still do not have my last room of pre-paid carpet in. Three weeks later we are "on the schedule". I made a total mistake with empire!
Company Response on 7/6/2012:
Kristin, we regret any inconveniences that occurred during your installation process. The experience that you’ve described is not in line with the world-class service that we expect for our customers. A member of our customer service team will be contacting you soon to discuss your installation experience and work towards a resolution. You can contact us at 888-588-2315 x4195 or email us at email@example.com if you have any questions. Thank you. Rebekah Clerk, National Customer Service Manager
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