Whirlpool - Problem After Less Then 12 months. Tech Caused 2nd Problem. Water Damage
Bottom-Freezer Refrigerator - Complaint
Purchased a Whirlpool Bottom-Freezer Refrigerator less than 12 months ago. Water leaking down to the bottom of the freezer and freezing. When the sheet is too thick to accept anymore water the water tuns out of the freezer on to our kitchen floor underneath the tile on to the wooden sub floor. Called Whirlpool for service. Had to try to keep eye of ice and chip out so water wouldn't run out on floor, Ice would freeze sometimes overnight and we would wake up to water on the floor. In the morning you walk in the kitchen and slip because water on the floor. Week later sent out technician. Technician came out, removed freezer drawer, reported problem was due to clogged drain, cleared the drain and attempted to replace the drawer. Drawer wouldn't go back in properly. I was told he attempted several times to shake, wiggle, shimmy drawer back in but he couldn't get it back on track. Freezer drawer won't close completely. We were told he would have to order parts and another tech would come out a week and a half later. He left us with a drawer that doesn't close so food is not completely freezing and the original problem which he reported was dues to a clogged drain was no fixed. The water is still leaking to the bottom of the freezer and freezing plus the water still leaking out of the fridge. Basically worst position then before the tech came out. I called Whirlpool and inquired what going to happen to the food we have in the freezer that's not freezing. Their solution take it someone else home. Not a logical solution. In addition not convenient for my family. Then I inquired about the damaged to the kitchen floor due to the water leaking out. Told to complete damage claim form. In order to see the damage on the floor have to pull up the tile to see the wood sub floor. Pretty sure Whirlpool is going to required us to pay up front for the cost to replace the floor then have us fight to have then reimburse us. WE are not happy about how Whirlpool addressed the issue and our concerns. WE are at a place not to purchase anymore Whirlpool products. I feel when you purchase a product a consumer should be able to at least get a 5 years without any issue. Things are not made like they use to. I am 43 years old now I know what my parents and grandparents mean about products now being disposable. Back in there days they had appliances for 30, 40, 50 years with no problems or minimum problems.