Ashley Furniture - You Suck Ashley!
Mattress and Furniture - Complaint
FRANKLIN, WISCONSIN -- It all began when we decided to buy two 14-piece sets from Ashley in Franklin. We thought we hit the jackpot so to speak. The couch and love seat were exactly what we were looking for and we found matching tables rugs and laps to go with it. We also decided to get a new bed room set which we weren't crazy about but it would do. In the bed room set package, you were also allowed to pick out a mattress and box spring. I sat and lied down on the Ashley Sleep Tempur-Pedic style mattress and loved how it felt. It was soft and very comfortable. So with throwing down a little more cash we decided to upgrade to that mattress. After everything was picked out we payed and set up delivery. About two weeks later our furniture was delivered. The delivery guys did not speak good English and they were not very helpful and pretty much threw our items in our house. Our coffee table was damaged and our black head broad was scratched very discolored. They took our coffee tables back but did not want to deal with head board because they had just put the whole bed room set together and directed us to customer service. After sleeping on the Ashley Sleep Mattress I found it to be very uncomfortable and hard as a rock. It felt nothing like what was on the showroom floor. We contacted customer service and they said they would send out a "Tech" to look at the furniture. When the Tech came out he took pictures of the headboard and confirmed it was damaged. He also felt the mattress and said "Well it feels soft to me". I asked him if he knew what the one on the showroom floor feels like and he replied with "I Don't work for Ashley, I am just a middle man so I wouldn't know what the mattress feels like in the store." After he left I felt kind of upset and decided to take my concern to the Franklin Store. The salesmen there said that they don't have a sleep guarantee however they will swap out the mattress for a new one. So that was about the only POSITIVE thing that has happened so far. I picked out a new mattress, a pillow top and thought I should give it a try, I also had to pay a 100 dollars more to cover the difference. The store was very fast about setting up delivery. The new mattress came two days later. WITH A HOLE and frayed seams all over it. It was the worse mattress I have ever seen. VERY poor quality. I told the delivery men to take it back I didn't want a brand new mattress that was damaged. And they told me that I WOULD NOT HAVE A BED TO SLEEP IN because they already took my old mattress into their truck. I was furious. Their customer service was pathetic and they pretty much blamed me for the damaged items. After I demanded them to bring my old mattress back in they said have a nice day and slammed the door. I contacted Ashley right away and while the delivery people were still in the driveway I walked out side while on the phone with customer service and wanted to ask the drivers some questions. They tossed a receipt out of their window and drove off all while I was on the phone. I was so mad I went back to the Ashley store in Franklin to complain. All this while The salesmen and women all insisted that they NEVER have problems with delivery and furniture. After reading all the reviews, I think they are lying. So, I set up another delivery of a new mattress and It was ordered to be delivered today. I got a stupid delivery window of 8-12. (They never abide by these delivery windows). I got a phone call at 6:30 saying that they would be there in a half hour. A half hour comes around and they are at the wrong address. It was very chaotic because the dumb driver wouldn't listen to me and hung up on me not once, but twice. Called customer service and I demanded they refund my delivery charge and they did. So now as I am writing this, I am waiting for them to bring my new mattress. We will see if this one is damaged or not. DO NOT SHOP AT ASHLEY. IT WAS THE WORST EXPERIENCE EVER. And from what I have been reading I am not the only one who thinks this. The delivery men are very rude and show now customer service skills what so ever. The salesmen LIE to you and say they never have any issues. yeah. right. POOR QUALITY POOR APPEAL POOR SERVICE I'm sure a company like this won't last very long.