Netspend - Direct Deposit Scam
AUSTIN, TEXAS -- I called Netspend to check on my direct deposit today. It was to have been posted on 7/6 but as of this morning wasn't there. Everyone else at my company received their pay, including other Netspend customers and those that received physical checks as well as those that have regular banks/credit unions. When I called, I was greeted by a barrage of menu options and after navigating through them was finally connected to a representative after holding for several minutes.
The representative was rude and provided no help other than reading a script, because he continually said the same thing. I continually tried to explain to them what the problem was to no avail. After going back and forth and getting nowhere I asked for a supervisor. I was then placed on hold for fifteen minutes before finally getting someone who claimed to be a supervisor. I say this, because he was of no help and just said they post deposits when they are received.
I couldn't get him to understand that my concern was that other Netspend customers who I work with received their deposit and I have not. This experience was the absolute worse and I will definitely be closing this account soon. I recommend everyone stay away from Netspend and their scams and poor service. I will be moving to the Target American Express card who charges no fees. Anyone has to be better than Netspend!
Take my warning and stay away from them, they do not care about the customer and have no intention of providing service to their customers. Will also be looking into filing a complaint with the Texas Department of Banking and the Attorney Generals Office.