Clear Wireless Internet - Worst Internet Service Ever

Posted by BigAl on 2012-07-08:

The problem may not be in your internet service but in your computer. Have you done a speed test on your service? Have you cleaned out your internet cache? What type of virus protection do you have on your computer? The internet service is only one facet of where your problem may be.

Posted by SMO79 on 2012-07-12:

Though it could be the computer... it was most likely the service. Clear wireless is a "Customer No-service" company. They are slow to deliver and slow upon delivery. Had them for over a year because it is the only market in town, but have had more success running off of my 3G internet phone for internet service. Its sad that I have even continued to pay them for a service that I don't even use. I have called their 'service team' time and time again, running diagnostics on my computer, relocating my modem, etc. The only thing that works is for them to manually reset my signal, and that only lasts a few hours at best. They promise between 6 and 12 MBPS download, but my average has more likely, without exageration, been 1-2 MBPS (rounding up).

Posted by Ed M on 2012-10-14:

Worse company in the history of the world. I had to cancel my credid card to keep them from charging me for services I did not want or need. Every there is a extra fee for this and that when I pay cash. Contract ends soon Thank God. Call customer service (lol) ten times and you will get ten different anwers all pat and copy and past. Would not extend my contract if it was free.

Posted by Kristi on 2013-03-01:

I live in Texas, Dallas area. I have had Clear for 3 years with occasional problems including very slow speeds.

A week ago, the lights on my modem just kept chasing and I could not log on at all. I performed the usual troubleshooting activities, but no luck.
I called and spoke with a tech, Julius, who said it was probably my modem and recommended I purchase a new one. I decided to give it more time. I called another tech 3 days later...still having no internet or phone service...and ordered a new modem. It came yesterday and guess what...yep, you guessed it...chasing lights on the brand new modem!!!!! So I have been without internet for more than a week, no home phone for more than a full week, and have been charged $64.05 for a new modem with shipping!
When I spoke to a supervisor, whom I could barely understand, he said he would check the towers in my area and I should call back in 2-24 hours!!! Are you kidding me?

Do I recommend CLEAR to anyone? No way! If you see a Kiosk, run the other way. If you get a flyer in the mail, toss it immediately. Save yourselves from this crazyness.