Mercedes Benz USA LLC - Mercedes C Class Caught Fire While Driving
NJ, NEW JERSEY -- My husband has a few years old black Mercedes C230 Kompressor Sports Sedan. Car was purchased brand new at Mercedes authorized dealer. There is no modification made to this car and all the servicing done at Mercedes authorized dealer. It had only 58000 miles. Last B servicing which checked any safety related issues and includes regular maintenance, was done at authorized dealer on 02/18/2012. No issue was informed on 02/18/2012 to us by Mercedes authorized dealer servicing department. On 06/21/2012, when my husband was driving this car from work to home, he turned on A/C, A/C shutdown and he started smelling smoke. On left side of driver side, there is A/C vent and he saw fire inside the hood through that vent. He pulled over car right away and electricity went out with in 1 min of his pulling over and within 4 min, whole car was burnt and now totaled.
This issues poses very serious security risks to public and it needs through investigation.
My husband contacted Mercedes head quarter for investigation and Mercedes declined to investigate. GEICO stated in report that hood is stuck and cause of fire is unknown. GEICO Insurance Company authorized Mercedes engineers to investigate further upon my husband's request and Mercedes USA does not want to investigate further. We do not want others to go through same ordeal as we went through. Mercedes manufactory should be fully responsible for it since there is thousands of people out there driving the same car. It's very shocking that such a reputed company refuse to do anything about it.
Mercedes said it's because our car is too old so it's not their problem, which I found it ridiculous because it only had 58k miles. I understand that things will break when it gets old, but it should not turn into a hazard product which can kill someone. And the servicing department at the local dealer totally agreed that it should not caught in fire like that.
What should I do from this point?