Europcar Are Cheats
Car Rental - Complaint
CAPETOWN, SOUTH AFRICA -- We were on holiday in Capetown South Africa over Easter 2012. We finished a great holiday there until we dealt with Europcar's post-rental billing service.
While renting a Europcar sedan (which in itself was fine), we had a flat tire. Nothing spectacular, just a slow leak that we took to a service station when we saw it was somewhat deflated, and had the service station staff replace it with the spare. We advised Europcar on returnign the vehicle that this had happened and that the tyre was stowed back in the car trunk. They indicated that this was no problem.
Several week's later, Europcar South Africa then notified us that they needed to make a charge to our credit card for 'damage'. They had decided to buy an entirely new tyre for themselves owing to a slow leak puncture and charged some $300 for it.
We wrote back promptly and asked for more explanation before they made any charge, and asked how this could be? They have not replied but have charged the card. In repeated follow up messages to the company we have had no reply at all, and no explanation how a puncture results in the purchase of a brand new tyre for themselves.
This is outrageous service and communication from a global company. We intend to pursue this to senior levels in the company and to ensure that every review website we can find is notified of how poor this company is at customer service and in making very fishy charges to customer's cards.