Verizon - File a Complaint with Better Business Bureau
DSL and Phone
HARRISONBURG, VIRGINIA -- I hope this helps some of you having trouble with Verizon. I have been going back and forth with them for five months over a bill that I did not owe that they had turned over to a collection agency. Every time I called I would get a new person who had not idea of what had transpired and who always treated me as a new problem. I could get nowhere with Verizon!
So, I filed an complain with the Better Business Bureau, national office. They subsequently turned it over to the local office in Richmond. About two weeks after my filing, I had a complaint resolution person calling me to address the problem. Another week and Verizon zeroed out my account and sent me an apology.
FILE A COMPLAINT WITH BBB. It's the only way to deal with Verizon!