Value Village Complaint - You lost a sale!! - Thrift Stores
SEATTLE, WASHINGTON -- I visited your Ballard WA store today on my way to work, I found a piece of exercise equipment that I wanted to purchase, I found a salesperson a middle aged brunette woman (I didn't read her name tag) and explained to her that I wanted to purchase it. I was willing to pay for the piece today, but I explained that I needed to finangle a vehicle to pick it up and that I could get that arranged first thing in the morning. She didn't even consider my request, her response was,"We don't hold things on the floor." I wasn't asking for the item to be "held" I was willing to pay for the piece initially and simply asked them to push it to the back until tommorow morning. So I inquired about a delivery service with and offered to pay whatever necessary, and she flat out told me they didn't do that either. So I asked if there was a manager on duty, and she said "No, we don't HOLD anything here, so even if you pay for it now, it could be sold before you come and get it." The eliptical trainer in question had a $199.00 price tag that I was more than prepared to pay, so I went outside and checked out my trunk, I decided with some cooperation I could make it fit so I went back inside to make the purchase. I stood in line and got to the register and told the cashier that I wanted to buy the eliptical trainer and she told me to go to furniture and a furniture person would give me a reciept to take back up to pay for it, so I went back and waited, and waited, and waited. Nobody showed. So I walked out and I'm glad that I did because I found a newer piece of eqipment at the Goodwill and they more than accomidated my large purchase.
I have questioned your corporate motives in the past as there is far little value in your junk chest, I can buy the same clothes and appliances brand new at Ross for the same prices that you charge for stained,damaged, used goods.
I will never shop at your store again, and I will encourage everyone I come in contact with to do the same.