Sears - Didn't Deliver Item and Would Not Reverse Delivery Charges - Poorest Customer Service EVER!
Riding Lawnmower - Complaint
ONLINE, PENNSYLVANIA -- Sears was scheduled to deliver a riding lawnmower between 2 and 4 PM on Friday July 6th. Since they ONLY deliver on Tuesdays and Fridays, we asked my father-in-law to drive an hour to meet the delivery truck. At 4:15PM, when no mower had arrived, we called to find they would not be able to deliver it until the evening. My father-in-law could no longer wait, so we rescheduled for the following Tuesday.
In light of this situation, and the tremendous inconvenience (we now have to send someone else to wait for Tuesday's delivery), I asked Sears to reverse the $69 delivery charge. We have spent more that this on gas and time - but they WOULD NOT BUDGE. I was a loyal Sears customer for decades, but will NEVER buy another item from them.