USAA - Beware Money Goes Missing Without Reason
Checking - Complaint
SAN ANTONIO, TEXAS -- I have been with USAA since I was 17 and had signed up to be in the USAF. At first, before actually going to BMT, the bank was very good. I never had any problems until I hit check school. The first time money went missing from my account was in February 2011 for $100. I had just gotten paid that day, and transferred $100 from checkings to savings. That money mysteriously was withdrawn the next day. When I called the lady I talked to at first said it was a computer error, but after talking with her manager claimed that the money was never there, and went as far ar to call me a liar over the phone. She flat out refused to let me talk to her boss and ended the call by saying "Ma'am, the moneies is not there. You never had the moneies." And hung up.
The second time $40 went missing. USAA claimed it was for an overdraft payment. Since none of my accounts were in the negative, or never had they been, the money was returned after much argueing and deliberating. The third time, they took $50 out for a "bad check" on an account that no checks were ever deposited to. After looking through all the transaction history and seeing that there were no check deposits, he claimed my husband, who doesn't know the account number or even have a card for said account, took out a credit and he could not give me further information. When my husband called, they said the same thing, that a credit had been taken out, but that I had done it. When he gave the phone to me to talk to the rep, he said that he couldn't help us and hung up the phone. USAA used to be really great, but have seemed sketchy ever since 2011 for me personally.