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Southwest Airlines - Southwest Flight Att Stole My Carry On
Carry-on Luggage - Complaint
Review by nirak on 2012-07-09
Rating: 
I was on my way to my daughters wedding -had all VERY imp wedding things in my carry on including jewelry-dress for the wedding-shoes-wedding purse-baby pix of my daughter not replaceable-also meds and imp documents. All in my carry on for safe traveling. That is why I didn't ck this bag.
It wouldn't fit on the overhead so I told the flight ATT what was in it(stupid me) she listened and said she would not ck it! She reassured me she would keep it with her in the galley way. As I exited the plane up front I asked for my bag she said she had to ck it!!
I almost yelled but contained myself. Asked her for the tag she said she didn't tag it and reassured me it would be at the luggage with the rest of the bags. Well you guessed it this happened March 29th 2012 and I'm still with out my bag. I since rebought the wedding dress for myself -shoes etc. I'm still sick over it all.
I've gotten very little satisfaction from the way this is being handeled they are very slow and non informative about searching for the bag. I believe the flight attendant has taken the bag and is enjoying my articles!!
SO UPSET!! Southwest will never see me again and I will be sure everyone knows how they have handled my situation and made my daughter's wedding a very stressful situation.
It wouldn't fit on the overhead so I told the flight ATT what was in it(stupid me) she listened and said she would not ck it! She reassured me she would keep it with her in the galley way. As I exited the plane up front I asked for my bag she said she had to ck it!!
I almost yelled but contained myself. Asked her for the tag she said she didn't tag it and reassured me it would be at the luggage with the rest of the bags. Well you guessed it this happened March 29th 2012 and I'm still with out my bag. I since rebought the wedding dress for myself -shoes etc. I'm still sick over it all.
I've gotten very little satisfaction from the way this is being handeled they are very slow and non informative about searching for the bag. I believe the flight attendant has taken the bag and is enjoying my articles!!
SO UPSET!! Southwest will never see me again and I will be sure everyone knows how they have handled my situation and made my daughter's wedding a very stressful situation.
Comments:
Posted by Ben There on 2012-07-09:
There is also a chance that it was gate checked without a claim tag by mistake, and it went to the land of lost bags with no identification on them.
Or, being the last bag checked on the aircraft, it was the first bag out on the carousel and some random person stole it before you got there. It is not uncommon for bags to get lifted if they make it downstairs before the passengers do.
It does sounds weird that the flight attendant offered to keep the bag in the galley. All bags must be secured no matter where they are, and I don't think Southwest planes have big closets like many other airlines since they don't have first class.
I do hope your bag eventually shows up. My friend got a bag back after 7 months!
Or, being the last bag checked on the aircraft, it was the first bag out on the carousel and some random person stole it before you got there. It is not uncommon for bags to get lifted if they make it downstairs before the passengers do.
It does sounds weird that the flight attendant offered to keep the bag in the galley. All bags must be secured no matter where they are, and I don't think Southwest planes have big closets like many other airlines since they don't have first class.
I do hope your bag eventually shows up. My friend got a bag back after 7 months!
Posted by Susan on 2012-07-09:
Something isn't adding up right here. First of all, how did you get on the plane with a bag that wouldn't fit in the overhead compartment? And I've never heard of a flight attendant keeping a bag in the galley for someone during a flight. If it was checked you don't have any proof that the flight attendant stole it and it is unfair to make this accusation.
Posted by trmn8r on 2012-07-09:
I like to think as a last resort that someone intentionally took something. The bag wouldn't fit in the overhead, so the FA had to do something with it.
I agree that the weird part of the story is that the FA said she would hold it in the galley, but that changed for some reason.
It is quite possible that the bag innocently was sent to the luggage hold and lost in one of the ways suggested in the first reply. It would be hard to track down such a bag without a tag, I would imagine.
I'm glad you didn't name the FA - I'm not sure assuming she stole the bag is appropriate.
I agree that the weird part of the story is that the FA said she would hold it in the galley, but that changed for some reason.
It is quite possible that the bag innocently was sent to the luggage hold and lost in one of the ways suggested in the first reply. It would be hard to track down such a bag without a tag, I would imagine.
I'm glad you didn't name the FA - I'm not sure assuming she stole the bag is appropriate.
Posted by Comfortably_Numb on 2012-07-10:
the fa was teh last person to handle the op's carry on. i hold her responsible to.
Posted by CowboyFan on 2012-07-10:
This is a good review because it shows the absolute necessity of the passenger making sure that their carry on will fit under the seat or in the overhead, if what is in there is so essential and valuable.
Posted by Starlord on 2012-07-11:
Every time I have flown, I have seen boxes at each loading gate. The box is the maximum size for carry-on bags. If the bag won't fit in the box, it must be checked. If it does fit in the box, it will fit in the overhead or under the seat.
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