Cricket - Inferior Quality and Inferior Service

Cell Phone - Customer Relation - Complaint

Review by mimihank on 2012-07-09

Rating:

HOUSTON, TEXAS -- On June 7, 2012 we purchased a cell phone at a Cricket store. Two weeks later the phone stops working. We take the phone back within the 30 days warranty. Instead of doing straight exchange they charged us for the increase price on the same model, a restocking fee, an activation fee, and warranty. We disagreed with the manager to no avail. She was rude and told us " there is nothing I can do, this is cricket's policy.

We were quiet upset, the discussion got heated, she started yelling "you are not respecting me and I'm going to call the police." The reason she threatened us isn't disrespect it's because she didn't like it when we told her,"This store should not be called Cricket, it should be called Crooked and you should have ski mask over your head, because you're the ring leader!" Every company that we have ever
done business with makes good on their warranties without charge. Be careful if you deal with Cricket they have an inferior product and poor customer services.