Bosch b20cs50sns Refrigerator is the worst! Icemaker broken, doesn't keep temp in fridge

Posted by ok4now on 2012-07-09:

Not that this will ease your pain but it's not just Bosch. Most of the major appliances today are very problematic and require expensive repairs. Problems with Sears/Kenmore are through the roof. I have an Electrolux French Door refrigerator that I paid $3000 for. After only two years the ice maker quit working. The repair was $850. ($650 parts & $200 labor) I watched the repair tech struggle to fix it and was amazed how cheaply made it was. It is overly complex in design including many sensors & electronics. I'm sure it will fail again. If it does it will stay broke, I'll buy a portable ice machine.

FYI: The repair tech who works on everything told me this. Whirlpool and Kitchen Aide have a mechanical ice maker, no electronics. If it fails an entire new unit is only $150 and just 2 screws to replace it. Something to think about.

Posted by SearsCare on 2012-07-11:

Dear carm24:

My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle your issue start to finish with one dedicated case manager. We would like to offer our sincere apologies for the problems you are encountering with your Bosch Refrigerator. I can only imagine your frustration with having a unit that doesn't keep your food at the proper temperature or an ice maker that doesn't work properly. We would like to look into the issues associated with your Bosch Refrigerator and offer our assistance to help resolve them. We value your business very much and want to make sure that everything is being done to help you that can be done.

At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the Bosch Refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (carm24) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.
Social Media Moderator
Sears Social Media Support

Posted by Steven hornbaker on 2012-09-15:

The reviewer is right. I own this piece of s/)$t. Worst ice maker om earth. Makes 5 cubes a day. I have replaced it 4 times. Also had to replace water valve. Horrible product!!!!!

Posted by Lynn Oliveira on 2013-01-31:

I completely agree. Over 3 grand for a refrigerator and after two years its crap. The ice maker is the worse and now the water dispenser all in one week. I already had an issue with the freezer and paid 500 dollars to fix it last year and now more probs with the ice maker. Would NOT recommend this refrigerator.