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Rude, Lazy Employee at Fred Meyer Oak Grove
Can/bottle Recycling - Complaint
Review by smvick1 on 2012-07-10
Rating: 
OAK GROVE, OREGON -- I was returning bottles and cans with my children that they had collected from neighbors for money to go to camp... I was told by a younger employee named Jackie that I had too many cans and bottles and that I would have to go to the back of the line while another customer that had been waiting went ahead of me. I said "O. K., no problem" and let the other customer go ahead of me even though I only had about 20 or 30 bottles to go. The next customer was VERY slow but I waited patiently while he did his bottles. When he was done, I went back to work and quickly finished my returns.
We had quite a few returns that needed a hand count, so we let Jackie know and she said something that I couldn't hear and kept on doing other things. I waited patiently and after a few minutes asked again for her to count our cans. At that she replied that we had too many cans and she wasn't going to count them. I said,"oh...really?" I have NEVER had an employee act that way toward me. Most of the people I've worked with at F. M. have been helpful. I don't believe that an employee at ANY store should be treating customers in such a way.
One minute of her precious time would have made the difference between a happy customer and an upset customer. And by the way, I have NEVER posted a complaint about anyone before!
We had quite a few returns that needed a hand count, so we let Jackie know and she said something that I couldn't hear and kept on doing other things. I waited patiently and after a few minutes asked again for her to count our cans. At that she replied that we had too many cans and she wasn't going to count them. I said,"oh...really?" I have NEVER had an employee act that way toward me. Most of the people I've worked with at F. M. have been helpful. I don't believe that an employee at ANY store should be treating customers in such a way.
One minute of her precious time would have made the difference between a happy customer and an upset customer. And by the way, I have NEVER posted a complaint about anyone before!
Comments:
Posted by onlooker on 2012-07-10:
What did the manager of the store say when you told them what happened.
It sounds like the employee was way out of line - but maybe the recycling is not part of the store's work but an outside unit - so the worker donates time when they can - to help count.
If the refund comes from cans they did not sell - perhaps they don't like the idea of big returns.
But next time getting the manager in on the camp idea for the returns, warning them you are coming in might be a safer bet. To bad your kids did not get an immediate feel good about their work, if you need to bring back 20 cans/bottles a day - have your kids bring them back and do it incrementally....
It sounds like the employee was way out of line - but maybe the recycling is not part of the store's work but an outside unit - so the worker donates time when they can - to help count.
If the refund comes from cans they did not sell - perhaps they don't like the idea of big returns.
But next time getting the manager in on the camp idea for the returns, warning them you are coming in might be a safer bet. To bad your kids did not get an immediate feel good about their work, if you need to bring back 20 cans/bottles a day - have your kids bring them back and do it incrementally....
Posted by frak on 2012-07-10:
This is outrageous.
Posted by trmn8r on 2012-07-10:
It's hard to know the dynamic, because the reader was not there. It sounds like there were a lot of cans/bottles in your return, if you had "only 20 or 30 to go."
As to what Jackie was doing and what she should be doing, and how to handle a bulk job that comes in the door, I don't know. Perhaps speaking with a manager to describe what happened and who could then set Jackie straight if needed would be in order.
As to what Jackie was doing and what she should be doing, and how to handle a bulk job that comes in the door, I don't know. Perhaps speaking with a manager to describe what happened and who could then set Jackie straight if needed would be in order.
Posted by CowboyFan on 2012-07-10:
As TRMN8R said, it is hard to tell without a count of the total number of cans/bottles brought in. Bringing in 38 cans is one thing, but 380 cans would be another. These stores are really not set up for mass redemption. Perhaps there would be another place to take them, or speak to the manager before bringing them in so as to find the best time to do so.
Posted by biomajor on 2012-07-10:
I was wondering what Fred Meyer has to do with cans/bottles because around here, Fred Meyer is a jewelry store so I looked them up. It's a Kroger LOL I feel stupid
Posted by copper_works_ on 2012-07-10:
I'd say Fred Meyer would be a large store.
"No need to worry about finding takers for the recyclables. The law now requires stores of 5,000 square feet or more to accept bottles and cans of all sizes for each type of beverage sold, including brands they don’t sell. Stores may, however, place limits on the number of returns per person per day: 50 cans or bottles per person per visit for smaller stores, 144 for larger retailers."
http://www.bottlebill.org/news/articles/2009/OR-1-7-AWelcomeToast-ed.htm
"No need to worry about finding takers for the recyclables. The law now requires stores of 5,000 square feet or more to accept bottles and cans of all sizes for each type of beverage sold, including brands they don’t sell. Stores may, however, place limits on the number of returns per person per day: 50 cans or bottles per person per visit for smaller stores, 144 for larger retailers."
http://www.bottlebill.org/news/articles/2009/OR-1-7-AWelcomeToast-ed.htm
Posted by GenuineNerd on 2012-07-11:
Fred Meyer is a "supercenter" type chain that operates primarily in the Pacific Northwest. Kroger also operates jewelry stores under the Fred Meyer name.
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