Frigidaire-Electrolux - Frigidaire Freezer GLFC2528FW Horrid Extended Warranty
Frigidaire GLFC2528FW - Complaint
GENEVA, NEW YORK -- I purchased the largest Frigidaire chest freezer (GLFC2528FW) available which was 24.9 cubic feet May 2010. I was impressed over all at first. The extended warranty through Frigidaire/Electrolux looked like a deal seeing there were so many bad Frigidaire reviews. Frigidaire/Electrolux cashed my check and never issued warranty papers. Kept sending me notifications over and over to buy the extended warranty (which I thought I already had)
For the first two years the freezer kept a consistent cold temp in my garden shed and hardly frosted up at all. I defrosted it June 2012 for the first time while taking "home inventory" A snap! Well, come the first week of July 2012 during a heat wave, the compressor started to struggle at night and the temp alarm went off. My husband, an HVAC man said "looks like the compressor is bad" so we unplugged it and I made the almost one hour drive into the nearest city to buy a $50 block of dry ice as suggested by the Frigidaire manual.
I called the warranty service armed with copy of cancelled check in case they "didn't have my records." They did have the records but gave out two nunmbers for warranty service (both non-local). The first company put me on hold immediately for over 10 minutes without breaking in. When I called back I got their answering service saying they'd be "on vacation" the upcoming week!!! Forget it!! Then I called the even MORE non-local company and they kept getting my info messed up, didn't take notes in the ticket, told me this was their first Frigidaire contract ever and said someone wouldn't be out for five days (during the heat wave). Nice--the freezer is full of food. So three days later I haul back out to the city to buy another block of dry ice. The inexperienced service guy comes out and says there's a leak in the compressor and I will be up for a new freezer. Hmm shouldn't a brand new freezer last more than two years??!!
Meanwhile I have to find another freezer to store my food since it will probably be another two weeks before the new freezer arrives!!! ARRGHH! Meanwhile I have lost 4 hours off of work carting back and forth to the city to buy dry ice and out $100 bucks for said dry ice. Awesome!