Hotwire/ Haethorn Suites - Confirmed reservation, but no room
2 night hotel reservation - Complaint
KENT, WASHINGTON -- Booked two nights through Hotwire into the Hawthorn Suites in Kent Wa for July 6 and 7. I called at noon to say I would be checking in late around 8 P.M. but wanted to be sure they knew I was coming. The operator said no problem as long as I was there before midnight. I arrived at the hotel at 8:30pm and am told they were very sorry but they were full and had no room for me. They stated Hotwire "overbooked" them. The desk clerk dialed the number for Hotwire and handed the receiver to me. I held for 40 minutes before a Hotwire operator came on the line, unable to hear me??(mute button perhaps)they hung up. I will never use either Hotwire, or Hawthorn Suites. The desk clerk said they had turned 5 confirmed reservations away so far that day. This is no way to run a business.