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Popeyes - Corporate office does not handle complaints
Service - Complaint
Review by Candice_gaston on 2012-07-10
Rating: 
DALLAS -- I went to Popeyes and when I got home the order was wrong, the lemonade tasted like water, and they didn't give me a specific piece of chicken I requested. I called the store and told the manager what happened and I told her I was on my way back. Instead of replacing the entire order with hot food she only wanted to fix what they got wrong. I insisted that I get hot food because by the time I travel back home the original food I purchased would be cold. She got angry and coped an attitude so I asked for a refund instead, she took the food and trashed it and said she couldn't give me any cash back since I used my debit card it would have to be put back on there. Needless to say that was back in May, I never saw my refund put back on my card. I have called the corporate office several times and no one has yet to call me back I even spoke with the district manager of that particular store and still I have not gotten my refund. I guess they must need the money really bad due to the recession because its like they are refusing to return my money.
Comments:
Posted by Anonymous on 2012-07-10:
Most fast food restaurants will only replace the food that was missing or prepared wrong or . I don't think you were justified in demanding a fresh order, just what was missing. As far as your refund goes, if you entered your PIN number, then it was basically a cash transaction and she could of given you cash. If your card was swiped with no pin entered, she probably had to refund the card. Either way, you are entitled to your money back.
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