Nearly missed transatlantic flight because of supershuttle
shuttle to airpor - Complaint
FREMONT, CALIFORNIA -- To be honest, I have used the Supershuttle company several times before, and had no problems. They were fine. But this last shuttle was a disaster.
The driver was on time and picked us up from Fremont, Ca. He started towards San Francisco airport (our destination), but in Hayward we accidentally learned that he was going to pick up a passenger in San Ramon, CA. Now if you know the San Francisco bay area, you will know that this is *way* out of the way. I actually work in San Ramon, and in good traffic it takes 40 minutes each way.
Well, BART (Bay Area Rapid Transit) had shut down this day, and bay area traffic was getting really, really bad. This always happens when BART shuts down, and today was no exception.
So not only was the driver going to go hours out of our way, it was during a BART shutdown.
At this point, I realized that there was a very real chance that we would miss our flight to Europe. The drive repeatedly refused to drop us off in Hayward, and only did so after strong demands to let us out.
He would not cancel the trip.
We had to call our daughter, who had to leave work, drive 20 minutes to get us, and then *she* took us to the airport.
We made the flight with only 20 minutes to spare. The San Mateo bridge had already gone into meltdown mode and it took us 30 minutes just to cross the bridge! And this was at noon! Not peak traffic at all. But this was because of the BART shutdown.
Oh, the driver told us blithely that Supershuttle would pay for the flight if we missed it. Yeah, sure... and I'm sure pigs can fly too.
So yes, I have taken Supershuttle multiple times before without a problem, but after this I am looking for a new shuttle service. This was a total disaster.