Nearly missed transatlantic flight because of supershuttle

shuttle to airpor - Complaint

Review by gower on 2012-07-11

Rating:

FREMONT, CALIFORNIA -- To be honest, I have used the Supershuttle company several times before, and had no problems. They were fine. But this last shuttle was a disaster.

The driver was on time and picked us up from Fremont, Ca. He started towards San Francisco airport (our destination), but in Hayward we accidentally learned that he was going to pick up a passenger in San Ramon, CA. Now if you know the San Francisco bay area, you will know that this is *way* out of the way. I actually work in San Ramon, and in good traffic it takes 40 minutes each way.

Well, BART (Bay Area Rapid Transit) had shut down this day, and bay area traffic was getting really, really bad. This always happens when BART shuts down, and today was no exception.

So not only was the driver going to go hours out of our way, it was during a BART shutdown.

At this point, I realized that there was a very real chance that we would miss our flight to Europe. The drive repeatedly refused to drop us off in Hayward, and only did so after strong demands to let us out.

He would not cancel the trip.

We had to call our daughter, who had to leave work, drive 20 minutes to get us, and then *she* took us to the airport.

We made the flight with only 20 minutes to spare. The San Mateo bridge had already gone into meltdown mode and it took us 30 minutes just to cross the bridge! And this was at noon! Not peak traffic at all. But this was because of the BART shutdown.

Oh, the driver told us blithely that Supershuttle would pay for the flight if we missed it. Yeah, sure... and I'm sure pigs can fly too.

So yes, I have taken Supershuttle multiple times before without a problem, but after this I am looking for a new shuttle service. This was a total disaster.

Comments (4)

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Posted by copper_works_ on 2012-07-11:

What is this with picking up other passengers? That happened to us also, the shuttle picked us up then went out of the way to pick up two other people with huge dogs and drop them off somewhere, then took us to the airport.

We now call a taxi and give the driver a huge tip for his troubles.

Posted by onlooker on 2012-07-11:

Due to the odd traffic conditions that specific re-schedule was rather stupid. Someone doing the scheduling did not do a good job that day. Maybe they use the more seats filled is better than less rule of thumb?
I have used them a number of times 6 or 7 - only one time did they mess up - missed a 3AM pick-up - if I had not gotten antsy to check on them...probably would not have gotten my international flight reimbursed either.
Glad your travel ended up well.

Posted by trmn8r on 2012-07-11:

This is great information for Basher to know in case someone plans to take her somewhere.

Posted by DebtorBasher on 2012-07-11:

8er, the clothes that have been packed in my luggage are becoming dry rot, waiting on SOMEONE to take me SOMEWHERE!!!