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Value City Furniture - HORRIBLE Customer Service / Products BEWARE!
Sectional Sofa - Complaint
Review by whiteprose on 2012-07-11
Rating: 
LAGRANGE, ILLINOIS -- We bought a nice looking "leather" sectional 3 years ago and they look like crap now! It started craking, peeling and sinking within this time period. We went to VCF to ask if they could do something about it and the guy said since our warranty just expired, bring it in on Monday and they will replace the cushions as a courtesy. On Monday we hauled 1 of the pieces and went in to speak to their "customer service" dept. They said that they couldn't help us and they don't know who said we could come in. We gave them the receipt with the guys name on it (which was just printed out 2 days ago) and their response was they didn't know who the guy was. Are you kidding me. You don't know your own co-worker?!? Finally after 20 minutes they told us to bring it to the back to unload. We told them that we will bring in the 2nd piece the next day.
The next day we bring in the 2nd piece and guess who's there...The original person we spoke to 3 days before. He then pretended for a while that he didn't remember our conversation. We brought the 2nd piece around to the back. After we unloaded it they told us our 1st piece was finished. We thought that was awesome. We saw all the other people picking us their fixed items all nicely wraped, but ours was on a little rolling "dolly" with the middle of the sofa looking like it was on steriods! They didn't replace the cushion as promised, they just over stuffed the middle of the sofa! The sofa piece looked worse than when we dropped it off. We asked for a manager. Keith was the RUDEST person I have EVER came across. Right off the back he came in with an attitude. We started to explain to him that the cushion of the sofa was raised so high that it was higher than the rest of the sectional and that the sofa was peeling even more now that it was over stuffed. His response was since you are complaining about the 1st piece they will not accept the 2nd one. WOW! Seriously they did more harm than good. We will NEVER EVER go into another VCF or ANY of their other stores.
The next day we bring in the 2nd piece and guess who's there...The original person we spoke to 3 days before. He then pretended for a while that he didn't remember our conversation. We brought the 2nd piece around to the back. After we unloaded it they told us our 1st piece was finished. We thought that was awesome. We saw all the other people picking us their fixed items all nicely wraped, but ours was on a little rolling "dolly" with the middle of the sofa looking like it was on steriods! They didn't replace the cushion as promised, they just over stuffed the middle of the sofa! The sofa piece looked worse than when we dropped it off. We asked for a manager. Keith was the RUDEST person I have EVER came across. Right off the back he came in with an attitude. We started to explain to him that the cushion of the sofa was raised so high that it was higher than the rest of the sectional and that the sofa was peeling even more now that it was over stuffed. His response was since you are complaining about the 1st piece they will not accept the 2nd one. WOW! Seriously they did more harm than good. We will NEVER EVER go into another VCF or ANY of their other stores.
Comments:
Posted by trmn8r on 2012-07-11:
It sounds like the sofa is of a low quality, "leather" as you referred to it. I know how this works - I bought some Natuzzi junk years ago and it is sagging as you describe.
So, they have some trickery where they stuff some filling in to mask the problem and send you on your way. Marvelous. This is a good warning for others to consider before buying at this place.
So, they have some trickery where they stuff some filling in to mask the problem and send you on your way. Marvelous. This is a good warning for others to consider before buying at this place.
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