Payless Car Rental - Great experience
DAYTONA, FLORIDA -- I'm in the market right now for a rental and was reading all these horrible reviews about Payless. I had a great experience with them so I felt obligated to post one of my own. I rented a compact car with them that was dirty. They told me to bring it back. In exchange, they gave me an upgrade and promised it was complimentary. At checkout, the charge remained but the manager came out and when I explained the situation and told him who I spoke to, he verified and honored the complimentary upgrade.
Keep in mind when you read these complaints, that hundreds of thousands use these companies but only a few complain because of odd situations here and there. If you get things in writing and document who you spoke to and when, you cover yourself.
I would definitely use them again.