Star Motor VW Complaint - Dealership is Crooked

Review by VWhater on 2005-12-05
CLARKSBURG, WEST VIRGINIA -- I bought a new WV Jetta in 2001 from Star Motor VW. The car has had a great deal of repairs due to poor manufacturing but I won't get into that at this time. Last month, during a routine oil change, my mechanic pointed out to me a yellow film that he found on my oil cap. He suggested that I take it to the dealership and ask them to look for problems with the head gasket, because it appeared that I had coolant leaking into my oil. I drove my car to Star Motor and they kept my car for a week and told me the only thing that was wrong with it was the oil cooler was leaking. The service manager then told me that it was not covered under my 100K powertrain warranty and it would cost about $350. I called the VW corporate consumer line and they told me that the part and labor was in fact covered by my warranty. When VW corporate contacted Star Motor's service manager, he told them that he "did not see that listed" but would perform the repairs free of cost. After leaving the dealership my brake light sensor came on and I returned to the dealership. The service manager said that my brakes were worn and I only had about 1,000 miles on the pads in the front. They sold me the new pads and I left. When my mechanic put the new pads on the car he realized that the brake sensor wire had actually been cut and the pads probably would have lasted another 1-2 years. My mechanic showed me the wires, which were cut in an unusual angle (not typical for wearing). Of course I have no proof that the dealership cut the wire but I know I will NOT return for future repairs and definitely not for future purchases (since the service manager has asked me about 6 times where I purchased the car-you think they'd try to keep tabs on their customers!). I will use my experience and this website to advise others not to make the same mistake I did and avoid star Motor VW at all cost.
Comments:1 Replies - Latest reply on 2005-12-05
Posted by Anonymous on 2005-12-05:
VWHater: Get to another VW dealership ASAP!!! If your mechanic found the film in your oil cap (unless your put Dye in the vehicle to check for leaks, I doubt) you have a coolant leak into the engine oil (very Bad). Chances are that if you had your oil changed recently, when the dealership checked for contamination of the oil there was not enough antifreeze in there to detect, they should have done a pressure test. It sounds like you have a good reliable mechanic, follow their advice!!! Good Luck

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