United Airlines - Damaged Item
French Horn - Complaint
SAN ANTONIO, TEXAS -- My son was traveling from San Antonio, Texas to IAH then on to London with a youth group. Prior to the trip we went to the airport to confirm that his bag would be considered a carry-on. Again on the day of the trip the counter confirmed it is a carry-on; however once on the plane the attendant took it from him and proceeded to put it under the plane, while many youths were watching from the plane the luggage handlers load, my son's horn was dropped 7 feet to concrete. We have attempted to resolve with United, but we have had no contact, comments or correspondence after numerous letters, emails, calls and such. His response was that his heart fell to the ground when he saw it and of course his friends all commented how horrible.