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Jeld-wen windows and doors - Complaint about custom fibreglass entry doors

fibreglass entry door set with glass inserts - Complaint
Review by jim4shipp on 2012-07-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PORTLAND, OREGON -- After receiving a catalog of jeld-wen custom fibreglass entry doors, we chose a door set with a gold toned stained glass insert as shown in their catalog. The set came to more than $6000, however we ordered this set after visiting the showroom twice. They never had any samples of the glass inserts in stock for viewing. The doors arrived and the inserts are of clear glass bevels and other frosted pieces of clear glass and no hint of any gold tones. When we called jeld-wen, they said the doors in their catalog were shown with golden glass, however that was just to make the catalog look better. After several phone calls, jeld-wen offered $100 refund with no apologies. We are stuck with pre-paid doors that we would have never chosen if the truth were revealed prior to purchase.
Comments:1 Replies - Latest reply on 2012-07-12
Posted by Kris10 on 2012-07-12:
That sounds like false advertising, but what did the description say? Why wasn't this revealed when you went to the show room? I'd cancel/return the order and demand a refund based on those grounds. Something smells fishy with this company. Good Review.

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