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Fed Ex - Damaged Items
car parts - Complaint
Review by busboss22 on 2012-07-12
Rating: 
MICHIGAN -- I ordered several panels for my 1951 Plymouth from a company out of Michigan. Fed Ex sent 1 small box and the other box {which was large, and had most of the parts in it} was damaged in Michigan. I got the 1 box, but never received the other. I waited a week, and nothing. I called Fed Ex, and after a lot of run around, they admitted that it was damaged. Wasn't going to tell me, or the seller. After contacting the seller, he called them. They were not going to do anything. The lady on the phone said that I would have to straighten it out and file papers to get a refund. The right tracking number wasn't even on it. They should have contacted one of us, but they didn't. The seller just got the package back 1 week after I talked to them. He is sending new, but now he has to fight them. Now my project was put on hold for 2 extra weeks because of them. FED EX YOU SUCK
Comments:
Posted by trmn8r on 2012-07-12:
There was a package that was damaged in shipping, and it has been returned to the sender and a new one sent.
I understand this has caused you an inconvenience, but sometimes packages do get damaged, whether it is FedEx, UPS, USPS, etc.
I understand this has caused you an inconvenience, but sometimes packages do get damaged, whether it is FedEx, UPS, USPS, etc.
Posted by Umm, maybe not! on 2012-07-12:
I think the problem here is the no contact. Not just the package being damaged.
Posted by biomajor on 2012-07-12:
I've never given Fed Ex or UPS a phone number or email when I ship things. Maybe they just don't have a way to contact the people involved.
Posted by CowboyFan on 2012-07-13:
Maybe because the right tracking number was not on it (wrong number or no number?) they did not know who to call. Nothing indicates they were not going to call either the buyer or the seller.
Two weeks is hardly a long time in terms of getting damaged merchandise replaced. The fact that these are panels (either interior-e.g. door panels, or exterior e.g. fender) indicates that this was a large box with flat parts inside, which could easily have been damaged because of the nature of the contents - not able to stand any weight being placed on flat side of the box.
Two weeks is hardly a long time in terms of getting damaged merchandise replaced. The fact that these are panels (either interior-e.g. door panels, or exterior e.g. fender) indicates that this was a large box with flat parts inside, which could easily have been damaged because of the nature of the contents - not able to stand any weight being placed on flat side of the box.
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