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United States Postal Service - Inconsistent mail delivery
Complaint
Review by RAAKU on 2012-07-12
Rating: 
BERTRAM TX -- First, I'd like to say that I have already talked with the gal behind the counter at the Bertram, TX post office. Subject discussed with the lack of
receiving some mail. Of course, the response was if I get one company's mail then there's nothing wrong with their delivery service. It's the companies. Really.
Verizon mail is inconsistent in delivery.
Allstate mail in inconsistent but one important piece of mail which lead to a collection issue was not delivered. As a matter of fact 2-3 pieces of this type of mail never got to me.
Settlement Notice was sent in January and not received which was a shock. They sent three notices and I finally got the one sent 7-3-12.
Doctor has been sending bills since last Oct '11 and I've not received one statement. Went to collections.
So, if I have this correctly, at least four companies are wrong. Not the post office. The companies whom I've verified have my correct mailing address.
What's scary is that I don't know why other important mail is not getting to me.
I know the counter gals at the post office have no authority to do anything. They didn't offer one solution. They probably don't know how to check into undeliverable mail. Oh, and while I was there I found out they've been holding a package for me. Not notice in my mail box.
This is not customer service. There is no responsibility on their part. They cannot be fired to the best of my knowledge. I take the brunt of their lack of competence.
Kath Long
raku4clay@Yahoo.com
ps: They don't deserve 1 star rating.
receiving some mail. Of course, the response was if I get one company's mail then there's nothing wrong with their delivery service. It's the companies. Really.
Verizon mail is inconsistent in delivery.
Allstate mail in inconsistent but one important piece of mail which lead to a collection issue was not delivered. As a matter of fact 2-3 pieces of this type of mail never got to me.
Settlement Notice was sent in January and not received which was a shock. They sent three notices and I finally got the one sent 7-3-12.
Doctor has been sending bills since last Oct '11 and I've not received one statement. Went to collections.
So, if I have this correctly, at least four companies are wrong. Not the post office. The companies whom I've verified have my correct mailing address.
What's scary is that I don't know why other important mail is not getting to me.
I know the counter gals at the post office have no authority to do anything. They didn't offer one solution. They probably don't know how to check into undeliverable mail. Oh, and while I was there I found out they've been holding a package for me. Not notice in my mail box.
This is not customer service. There is no responsibility on their part. They cannot be fired to the best of my knowledge. I take the brunt of their lack of competence.
Kath Long
raku4clay@Yahoo.com
ps: They don't deserve 1 star rating.
Comments:
Posted by trmn8r on 2012-07-12:
The comment that the "type" of mail shouldn't matter rings true, because that makes sense. Is there a chance someone has stolen select pieces of your mail?
I've never had any issue with the Post Office losing or not delivering mail. I can't imagine what solution the PO could come up with, if only you and none of your neighbors has this same problem.
I've never had any issue with the Post Office losing or not delivering mail. I can't imagine what solution the PO could come up with, if only you and none of your neighbors has this same problem.
Posted by Get a Post Office box that might help! on 2012-07-12:
Remember how Newman wouldn't deliever important pieces of mail out of spite?
Posted by DebtorBasher on 2012-07-12:
When you control the mail, you control information!
Posted by frak on 2012-07-12:
Skip talking to the people at the counter and conact the USPS in a more formal manner:
https://www.usps.com/customer-service/customer-service.htm
Other sources to contact:
USPS Consumer Advocate
475 L'Enfant Plaza SW
Washington DC 20260-2200
Patrick R. Donahoe
Postmaster General
475 L'Enfant Plaza SW
Washington DC 20260-0010
You have to send actual mail to these two addresses.
As far as your doctor goes, since you never received a single invoice, maybe they had the wrong address. You should talk with them about that AND ask them to withdraw the collections action (which would mean you need to pay them in full).
https://www.usps.com/customer-service/customer-service.htm
Other sources to contact:
USPS Consumer Advocate
475 L'Enfant Plaza SW
Washington DC 20260-2200
Patrick R. Donahoe
Postmaster General
475 L'Enfant Plaza SW
Washington DC 20260-0010
You have to send actual mail to these two addresses.
As far as your doctor goes, since you never received a single invoice, maybe they had the wrong address. You should talk with them about that AND ask them to withdraw the collections action (which would mean you need to pay them in full).
Posted by ok4now on 2012-07-13:
Snail mail is getting worse and the Post Office doesn't seem to care. I don't get my mail until after 4:00 pm, now I know why. Everyday I take my dog for a walk in the afternoon and have observed the mail carriers truck parked in a secluded spot. He is taking a nap!! Also I frequently get my neighbors mail addressed for delivery several blocks away. Apparently the mail carrier only looks at the house numbers but not the street address.
For this reason I pay all of my bills electronically over the computer. Like clockwork they are posted in 48 hours. No snail mail delays or wrong addresses.
For this reason I pay all of my bills electronically over the computer. Like clockwork they are posted in 48 hours. No snail mail delays or wrong addresses.
Posted by CowboyFan on 2012-07-13:
The internet indicates Betram, Texas is a town of about 1,300 people. The Op does not say whether the mail does not get to his house, or if it is a post office box. Some suggestions:
a) Lots of times in rural areas, mail boxes at houses and locations are more difficult to find. Get a p.o. box if you do not have one.
b) Perhaps giving the full 9 digit zip code to the people that you deal with would help.
c) Consider having the mail sent to where you work if that is feasible.
a) Lots of times in rural areas, mail boxes at houses and locations are more difficult to find. Get a p.o. box if you do not have one.
b) Perhaps giving the full 9 digit zip code to the people that you deal with would help.
c) Consider having the mail sent to where you work if that is feasible.
Posted by blackcloud925 on 2012-07-13:
Guess Ive been lucky in west knoxville, tennessee.In all these years I only had one water bill that did not arrive and never has. My mailboxes are clearly marked and so are my properties with the green reflective address signs that you get at wallmart for around. 18 dollars. whirlpool washing machines? not so lucky. wtw4950wx1 top loader, ITS JUNK!!!!!!!!!
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